This Client Agreement ("Agreement") is entered into between Tentrois Ltd ("Provider", "we", "us") and the subscribing client organisation ("Client", "you") as of the date of account creation or service activation.
1.1 The Provider delivers B2B lead intelligence through a data-driven pipeline that scores, qualifies, and enriches business leads using publicly available data and AI analysis.
1.2 The Provider does not guarantee that any lead delivered will result in a sale, meeting, response, or any specific commercial outcome for the Client.
1.3 Lead quality scores (XGBoost propensity scores) represent statistical likelihood based on historical signal patterns. They are not predictions of individual outcomes.
1.4 AI-generated intelligence layers (company summaries, pain point analyses, outreach scripts, etc.) are produced by large language models based on available data. While we strive for accuracy, AI-generated content may contain inaccuracies, outdated information, or assumptions that should be independently verified before use.
1.5 The Client acknowledges that the value of the service lies in the research, scoring, and intelligence methodology — not in guaranteed outcomes from any individual lead.
2.1 Tentrois subscriptions are billed monthly at the rate agreed at the time of subscription activation.
2.2 No refunds will be issued for partial months of service. If the Client cancels mid-cycle, access continues until the end of the current billing period.
2.3 If the Provider fails to deliver the agreed minimum number of leads (5 per business day) for 5 or more consecutive business days due to a fault attributable to the Provider, the Client may request a pro-rata credit for the affected period.
2.4 Credits under clause 2.3 must be requested within 14 days of the service disruption and are applied to future invoices. Credits are not redeemable as cash refunds.
2.5 The Provider reserves the right to suspend or terminate service for non-payment. Outstanding balances remain due regardless of termination.
3.1 To the maximum extent permitted by law, the Provider's total aggregate liability under this Agreement shall not exceed the total fees paid by the Client in the 3 months immediately preceding the claim.
3.2 The Provider shall not be liable for any:
3.3 Nothing in this Agreement excludes or limits liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; (c) any liability that cannot be excluded by law.
4.1 All intellectual property rights in the Tentrois platform, pipeline, scoring algorithms, AI enrichment methodology, and user interface remain the exclusive property of the Provider.
4.2 The Client is granted a non-exclusive, non-transferable, revocable licence to access and use lead intelligence delivered through the platform for the Client's internal business purposes only.
4.3 The Client shall not:
4.4 Publicly available data collected by the pipeline remains in the public domain. The Provider claims no ownership over underlying source data, only over the processed, scored, and enriched intelligence output.
5.1 Each Party agrees to keep confidential all non-public information disclosed by the other Party in connection with this Agreement ("Confidential Information").
5.2 Confidential Information includes but is not limited to:
5.3 Confidential Information does not include information that:
5.4 Confidentiality obligations survive termination of this Agreement for a period of 2 years.
6.1 Either Party may terminate this Agreement by providing 30 days' written notice to the other Party.
6.2 The Provider may terminate immediately if the Client:
6.3 Upon termination:
7.1 This Agreement is governed by and construed in accordance with the laws of England and Wales.
7.2 Any dispute arising out of or in connection with this Agreement shall be subject to the exclusive jurisdiction of the courts of England and Wales.
7.3 Before initiating legal proceedings, the Parties agree to attempt to resolve any dispute through good-faith negotiation for a period of not less than 30 days.
8.1 By creating an account on the Tentrois platform, the Client confirms that they have read, understood, and agree to be bound by this Agreement.
8.2 Account creation constitutes electronic acceptance equivalent to a handwritten signature under the Electronic Communications Act 2000.
8.3 The Provider records the date, time, and IP address of account creation as evidence of acceptance.
8.4 If the Client is accepting on behalf of an organisation, they represent and warrant that they have the authority to bind that organisation to this Agreement.
8.5 Continued use of the service after any amendment to this Agreement constitutes acceptance of the amended terms. Material changes will be notified via email or platform notification at least 14 days before taking effect.